1 Introduction
These Terms of Service ("Terms") are a binding agreement between you — the parent or legal guardian who uses Mello ("you") — and Soleo Technologies ("Soleo," "we," "us"), the maker of the Mello family wellness app and the website at mellocalm.com. They are effective July 13, 2026. By creating an account or using Mello, you agree to these Terms. If you do not agree, please do not use Mello.
2 Eligibility
Mello accounts must be created and controlled by an adult (18 or older) who is a parent or legal guardian. Children may use the app only under that adult's supervision and with the adult's consent. As the account holder, you are responsible for all activity under your account, including activity by your children and anyone you allow to use it.
3 Account registration & security
You agree to provide accurate information when you set up your account and to keep it current. You are responsible for safeguarding your sign-in credentials and for any activity that happens under your account. Tell us promptly at laura@mellocalm.com if you suspect unauthorized use.
4 What Mello is
Mello is a family wellness app that offers gentle daily rituals — mood check-ins, breathing exercises, gratitude notes, bedtime wind-downs, small goals, and bonding activities — to help parents and children feel calmer and more connected. It is a general wellness and lifestyle product, not a healthcare service. See the disclaimer in Section 10.
5 Subscription terms
- Price. Mello is offered as a subscription at $6.99 per month (plus any applicable tax).
- Automatic renewal. Your subscription renews automatically each period until you cancel. Your payment method is charged through your app store at each renewal.
- Cancellation. You cancel through your Apple App Store or Google Play subscription settings — not through Soleo directly. Cancelling stops future renewals; you keep access until the end of the current period.
- Refunds. In-app purchases are processed by Apple and Google, and refunds are subject to their policies. Soleo Technologies does not process refunds for in-app purchases; please request them through the relevant app store.
- Price changes. If we change the price, we will communicate it in advance, and the new price applies only after that notice.
6 Your content
Your family owns the content you create in Mello — your entries, moods, notes, and logs. You grant Soleo a limited, non-exclusive, revocable license to store, process, and display that content solely to provide the service to you (for example, saving it, syncing it across your devices, and showing it back to you). We do not use your content to advertise or to train third-party advertising systems. You are responsible for the content your family enters and for making sure you have the right to enter it.
7 Prohibited conduct
When using Mello, you agree not to:
- Use it for any illegal purpose or in violation of any law;
- Harass, abuse, impersonate, or harm others;
- Send spam or upload malware or harmful code;
- Reverse engineer, decompile, or attempt to extract source code;
- Scrape, use bots, or access the service through automated means;
- Circumvent security or access controls, or probe or test our systems without permission.
8 Intellectual property
The Mello name, logo, app, content, characters, and design are owned by Soleo Technologies and protected by intellectual-property laws. We grant you a personal, limited, non-transferable license to use the app as intended. No other rights are granted, and you may not copy, modify, distribute, or create derivative works from Mello except as the law expressly allows.
9 Third-party services
Mello relies on third-party services (including Supabase, Microsoft Clarity, RevenueCat, the Apple App Store, and Google Play). We are not responsible for the acts, omissions, policies, or content of those third parties. Your use of an app store is also governed by that store's own terms.
10 Medical & wellness disclaimer
Mello is a general wellness and lifestyle product. It is not a medical device.
- Mello does not provide medical advice, psychological advice, therapy, counseling, diagnosis, or treatment.
- Mello is not a substitute for professional medical care, mental health care, or the advice of a qualified healthcare provider.
- Nothing in the app should be relied upon to diagnose, treat, cure, or prevent any condition, in a child or an adult.
- Always consult a qualified healthcare provider with any questions about a medical or mental health condition.
- Use of Mello is at your own discretion and risk.
If you or your child are experiencing a mental health crisis, or if there is any risk of harm, contact a qualified professional or emergency services immediately. In the U.S. you can call or text 988 (Suicide & Crisis Lifeline) or dial 911. Do not rely on this app in an emergency.
11 Service provided "as is"
To the maximum extent permitted by law, Mello is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, error-free, or that it will produce any particular result or outcome.
12 Limitation of liability
To the maximum extent permitted by law, Soleo Technologies' total liability for any claim relating to Mello is limited to the amount you paid us in the twelve (12) months before the claim. Soleo will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost data, lost profits, or emotional distress, even if advised of the possibility. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
13 Indemnification
You agree to indemnify and hold harmless Soleo Technologies and its people from any claims, damages, losses, and costs (including reasonable legal fees) arising out of your misuse of the service, the content your family enters, or your violation of these Terms or any law.
14 Termination
You may delete your account at any time from within the app or by contacting laura@mellocalm.com. We may suspend or terminate an account that violates these Terms or the law, with notice where practicable. Sections that by their nature should survive termination (including content license limits, disclaimers, liability limits, indemnification, and dispute resolution) will survive.
15 Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law principles.
16 Dispute resolution & arbitration
Please read this section carefully — it affects how disputes are resolved.
16.1 Informal resolution first
Before starting a formal proceeding, you agree to try to resolve the dispute with us informally. Email laura@mellocalm.com with a description of the issue, and we will work in good faith to resolve it for at least 30 days before either side pursues arbitration.
16.2 Binding individual arbitration
If we cannot resolve it informally, any dispute will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will be conducted on an individual basis.
16.3 Class action waiver
To the extent permitted by law, you and Soleo agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding.
16.4 Your 30-day right to opt out
17 Severability
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force.
18 Entire agreement
These Terms, together with our Privacy Policy, are the entire agreement between you and Soleo Technologies about Mello, and replace any prior agreements on the subject.
19 Changes to these terms
We may update these Terms as Mello evolves. When we do, we will update the effective date, and for material changes we will give notice by email or an in-app or on-site notice. Your continued use of Mello after an update means you accept the revised Terms.
20 Contact
Soleo Technologies
Austin, Texas, United States
laura@mellocalm.com